ATOL Protection
All the flights and flight-inclusive holidays offered by us are financially protected through ATOL (number 12238).
When you book an ATOL-protected flight or holiday, you will receive an ATOL Certificate confirming what’s protected and who to contact if something goes wrong.
We or the suppliers named on your ATOL Certificate will provide the services listed. If not, due to insolvency, another ATOL holder may step in or you may receive a refund or assistance through the ATOL scheme.
Book-2travel is a division of Flycations Limited (Company Number 14100185), delivering quality travel services for over six years across all travel budgets.
If services listed on your ATOL Certificate are not provided due to insolvency, the Air Travel Trust may compensate you. In return, you must assign your rights to them to claim against the failed provider or credit card company.
Important Terms
- Fares are subject to availability and are not guaranteed until tickets are issued.
- Deposits are non-refundable and must be paid in full by the due date.
- Most tickets are non-refundable but may be changeable with fare/tax difference.
- No-shows are non-refundable and unchangeable.
- Local taxes (e.g., tourist tax) may be payable at your destination and subject to change.
- Government-imposed tax or fuel surcharges must be paid even after deposit.
- Valid travel documents including visas are your responsibility.
- Visa requirements for transit must be checked with the consulate.
- Airlines may change schedules; only major changes are accommodated.
- Travel and visa advice: UK Visas, FCO Travel Advice, or call 0207 008 0232/0233.
- Reconfirm your flight at least 72 hours before departure. Travel insurance is highly recommended.
- Confirm that you’ve read and accepted the full terms before booking.
- Tickets will be issued electronically. Ensure your visa is arranged before travel.
- To board: present passport, e-ticket, and visa (if applicable).
- Passports must be valid for at least 6 months and undamaged.
- Check-in: 3 hrs (international), 2 hrs (European), 1 hr (domestic). Most airlines close check-in 1 hr before departure.
- Seat requests are not guaranteed. Extra legroom seats are allocated at check-in only.
- Special meal requests must be made in advance.
Important Travel Information
- International flights: Arrive 3 hours early
- European flights: Arrive 2 hours early
- Domestic flights: Arrive 1 hour early
- Boarding usually starts 45 minutes before departure
Emergency Help: Call our support team at 020 3423 5500
Passengers with Special Needs
Free assistance is available at airports under European regulations. Inform us at least 72 hours before departure to arrange support.
Booking Terms & Conditions
CONDITIONS: A
- Contract confirmed upon deposit. Verbal bookings are binding.
- Charter prices are guaranteed. Scheduled airline prices may increase unless paid in full.
- Minor changes will be notified ASAP.
- Major changes (e.g., 12+ hour delay, different airport) will be offered alternatives.
- Group tours cancelled due to low numbers will be fully refunded.
- Invoice includes all details. Reconfirm flight 72 hours before departure.
- Travel insurance is strongly recommended.
- Must be 18+ to book and accept terms.
- Deposits are non-refundable.
- Amendments incur a £35 fee plus supplier charges.
- Written cancellation required before ticketing. Most post-ticketing cancellations are 100% chargeable.
- No full name changes. Minor corrections per airline policy.
- UK law governs UK residents. Non-UK residents fall under English jurisdiction.
CONDITIONS: B
- We act as booking agents. Suppliers provide the services.
- Your contract is with the supplier, not us.
- No booking confirmed without deposit. Prices not guaranteed without full payment.
- Supplier terms override our own.
- Amendments/cancellations may incur charges.
- Telephone bookings are legally binding.
- Travel insurance is recommended. Declining requires waiver signature.
General Conditions (Apply to A & B)
- Lead passenger is responsible for the booking and all related communication.
- They must check all documents and report any issues immediately.
Payment
Final payment is due by the deadline. Full payment may be required upfront. Late payments may cause cancellation and a £150 fee. Credit cards incur a 3% fee; debit cards do not.
Travel Documents & Health
You are responsible for valid passports, visas, and vaccinations. Passports must be valid for at least 6 months. Machine-readable passports required for US travel.
Special Requests
Inform us of any special requirements at booking. These are not guaranteed and non-fulfillment is not a breach of contract.
Force Majeure
We are not liable for disruptions due to events beyond our control such as natural disasters, strikes, or airline issues.
Supplier Cancellations/Amendments
If your flight is cancelled, the airline may offer alternatives or refunds. Refer to airline policy. We will assist but are not liable.
Flight Reconfirmation
Reconfirm your return or onward flights at least 72 hours in advance. We are not responsible if this is missed.
Travel Documents
Tickets are sent via email. Ensure your email address is correct. We are not responsible for documents lost in post. Use recorded delivery when possible.
