Important Travel Information
- International flights: Arrive 3 hours early
- European flights: Arrive 2 hours early
- Domestic flights: Arrive 1 hour early
- Boarding usually starts 45 minutes before departure
Emergency Help: Call our support team at 020 8044 4666
Passengers with Special Needs
Free assistance is available at airports under European regulations. Inform us at least 72 hours before departure to arrange support.
Booking Terms & Conditions
CONDITIONS: A
- Contract confirmed upon deposit. Verbal bookings are binding.
- Charter prices are guaranteed. Scheduled airline prices may increase unless paid in full.
- Minor changes will be notified ASAP.
- Major changes (e.g., 12+ hour delay, different airport) will be offered alternatives.
- Group tours cancelled due to low numbers will be fully refunded.
- Invoice includes all details. Reconfirm flight 72 hours before departure.
- Travel insurance is strongly recommended.
- Must be 18+ to book and accept terms.
- Deposits are non-refundable.
- Amendments incur a £35 fee plus supplier charges.
- Written cancellation required before ticketing. Most post-ticketing cancellations are 100% chargeable.
- No full name changes. Minor corrections per airline policy.
- UK law governs UK residents. Non-UK residents fall under English jurisdiction.
CONDITIONS: B
- We act as booking agents. Suppliers provide the services.
- Your contract is with the supplier, not us.
- No booking confirmed without deposit. Prices not guaranteed without full payment.
- Supplier terms override our own.
- Amendments/cancellations may incur charges.
- Telephone bookings are legally binding.
- Travel insurance is recommended. Declining requires waiver signature.
Cancellation Policy
1. General Terms
All cancellations are subject to both Book-2travel’s service fees and the airline’s fare rules.
Airline policies vary based on the fare type, route, and booking class (Business, Premium, or Economy).
Some tickets, especially promotional or discounted fares, may be non-refundable and non-changeable once issued.
2. Same-Day Cancellations
A £75 agency cancellation fee per passenger applies to all same-day cancellations (within 24 hours of booking).
In addition to the agency fee, airline cancellation or fare difference charges (if any) will also apply as per the airline’s policy.
Refund eligibility depends on the airline’s rules for the selected fare type.
3. Cancellation by Travel Class
a. Business Class
Most Business Class fares offer flexible cancellation and amendment options.
Airline charges and fare differences will apply as per their fare rules.
The £75 agency fee applies in addition to any airline fees.
b. Premium Class
Partial refunds may be available depending on the airline’s fare conditions.
The £75 agency cancellation fee applies.
Any additional airline charges will be deducted before processing the refund.
c. Economy Class
Most Economy fares are non-refundable.
Some flexible or semi-flexible fares may allow cancellation with applicable airline penalties.
The £75 agency cancellation fee applies where cancellation is permitted.
4. Refunds
Refunds will be processed once we receive the corresponding credit from the airline or supplier.
Refunds may take 8–12 weeks depending on the airline or payment method.
Service fees are non-refundable under any circumstances.
5. Cancellations by the Airline
If an airline cancels or reschedules your flight, we will assist you in obtaining a refund, credit note, or rebooking, in accordance with the airline’s policy.
No agency fee will apply in such cases.
6. How to Cancel Your Booking
To request a cancellation, please contact our customer support team via:
Email: support@book-2travel.com
Phone: 020 8044 4666
Operating Hours: Monday to Friday, 9 AM to 5 PM GMT
Please include your booking reference number, full name, and reason for cancellation in your request.
7. Force Majeure
We are not responsible for cancellations or changes resulting from events beyond our control, such as natural disasters, government restrictions, strikes, or pandemics. In such cases, refunds will depend on the airline or supplier’s discretion.
General Conditions (Apply to A & B)
- Lead passenger is responsible for the booking and all related communication.
- They must check all documents and report any issues immediately.
Payment
Final payment is due by the deadline. Full payment may be required upfront. Late payments may cause cancellation and a £150 fee. Credit cards incur a 3% fee; debit cards do not.
Travel Documents & Health
You are responsible for valid passports, visas, and vaccinations. Passports must be valid for at least 6 months. Machine-readable passports required for US travel.
Special Requests
Inform us of any special requirements at booking. These are not guaranteed and non-fulfillment is not a breach of contract.
Force Majeure
We are not liable for disruptions due to events beyond our control such as natural disasters, strikes, or airline issues.
Supplier Cancellations/Amendments
If your flight is cancelled, the airline may offer alternatives or refunds. Refer to airline policy. We will assist but are not liable.
Flight Reconfirmation
Reconfirm your return or onward flights at least 72 hours in advance. We are not responsible if this is missed.
Travel Documents
Tickets are sent via email. Ensure your email address is correct. We are not responsible for documents lost in post. Use recorded delivery when possible.
